Tekeeua Kauongo

Tarawa

Summary

Adept at driving innovation and fostering community engagement, I significantly increased customer satisfaction and streamlined operations at ANZ Banking Group. My background as a Councilor and Businessman showcases my commitment to ethics, financial analysis, and leadership. Achieved notable funding for educational projects, underscoring my ability to blend creativity with practical financial insights.

Overview

years of professional experience

Work History

Councilor

Government

08.2018 - 08.2024

- Funds to construct a newly designed mwaneaba for our Primary School Tabontemwaneaba "Multi-Purpose or Complex Hall" had been successfully obtained from both overseas and local donors....

- Newly construction for our Pre-school was completed in the Heart of the village for early chiild-hood formally opened in November 2024;

Self Employed - Businessman

Self-employed

05.2013 - 03.2018

Enhanced customer satisfaction by providing exceptional service and timely order fulfillment.
Optimized workflow processes through continuous communication with coworkers, leading to reduced downtime during shifts.
Maintained proper equipment functionality through regular cleaning, maintenance checks, and prompt repairs when needed.
Achieved high levels of customer satisfaction through attentiveness to special requests or dietary needs.
Provide satisfactory assistance to those who worked with me
Provide and maintain sound rapport with my village people for both commercial and personal benefits..
Exploring into a business environment to gain a real experience and adventure of the real Business world..

Senior Bank Officer - Head of Commercial Banking

ANZ Banking Group

07.1993 - 03.2013

Increased customer satisfaction by addressing and resolving complex banking issues promptly and professionally.
Implemented cost-saving initiatives that led to reduced operational expenses without compromising service quality or customer satisfaction levels.
Enhanced branch efficiency by implementing new technologies and automating manual tasks.
Spearheaded employee training programs that enhanced overall staff productivity, retention rates, and job satisfaction.
Increase and Manage Revenue Stream to achieve target

Education

High School Diploma -

Moroni High School

Tarawa, Kiribati

11-1993

Skills

Ethics and integrity
Community engagement
Creativity and innovation
Research and analysis
Financial Analysis
Coaching and Leading the Team

Accomplishments

Community base improved
Collaboration and improved network within the Community resulted in advanced projects under developing such as Complex Hall, Fishing Channel for Fishermen at Ocean side, New site for recreational activities for the villages
Understanding of the Local Govt Act thus creating rooms of increasing revenue stream by $800k and increase of 45% from previous years' performance [FY 2023 vs 2024]
Changing of policies to improve welfare of the people of my village and Kiribati as a whole by introducing and campaigning of an Household Allowance of $50 payable monthly

ANZ Recognition Awards

The first award was back in 2005 the CD Player for arranging the referral deal to another Bank in China for funding taking a risk to fund it locally instead which considered to be a good deal..
Second award was a crystal vase with my name written on it plus the tour to ANZ Melbourne to all Awardees through-out the region was part of the recognition awards.
Funding of big projects since 2008 some Govt SOEs such as Air Kiribati Limited purchasing new Air-Crafts, Installation and upgrading of GSM Mobile system for Telecommunication in Kiribati and Improving Shipping Line Services both Public owned entities and private enterprises new vessels.
In Melbourne whilst on training had a chance to participate in a transition of one deal for some millionaire business ie. Maroondah Garden Grp a good customer of the Commonwealth Bank whom they transferred all Banking needs to ANZ after solving their Banking problems with their previous Bank.
All in all is a customer service and revenue base award that beyond expectation.

Languages

English

Timeline