Summary
Overview
Work History
Education
Skills
Personal Information
Interests
Timeline
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Mgr.Miloš Brziak

Mgr.Miloš Brziak

Service Chain Operation Manager
Bidovce

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Focused on creating positive workplace culture and high-performing teams.

Overview

18
18
years of professional experience
2
2
Languages

Work History

Service Chain Operation Manager

T-systems Slovakia
05.2018 - Current
  • Proud of successfully managing Service chains/Applications for several years which included wide range of activities as completion of migrations of whole service chains, improving quality in provided services, managing required resources including human resources, buildups of new environments and others.
  • Defined clear targets and objectives and communicated to other team members.
  • Close cooperation with SDMs, Customers, Developers and Operation teams in order to retain quality of the production.
  • Responsibility for several Service chains / Applications(Application, DB, Network, Middleware, People management,…)
  • Ensuring the quality of provided services and providing operational support.
  • Coordination, management and monitoring of operational topics.
  • Single point of contact towards the Customer.
  • Identifying and analyzing areas for improvement in provided Services.
  • Responsibility for reviewing financial statements and data with focus on improvement of profitability of the Service chain/Delivery account with SDM.
  • Involvement in financial planning for upcoming Activities like migrations or buildups of new environments.
  • Accomplished multiple tasks within established timeframes.

ICT Administrator II

T-systems Slovakia
09.2016 - 04.2018
  • Work in support team for several Operation Platforms Linux, Windows, Aix, ESX.
  • Work within team including individual tasks and cooperation with other teams across our organization globally.
  • Execution, creation and closure of incidents and change management tickets.

Junior Application Administrator

T-systems Slovakia
04.2016 - 07.2016
  • Farm - CCNA1, Linux/Unix, Databases, Middleware

Account Manager

Hoopla, s.r.o.
07.2012 - 04.2016
  • Retrieval, communication and collaboration with clients.
  • Communication with foreign partners on daily basis (Europe, Asia).
  • Processing regular business agenda.
  • Organization and procurement of human and physical capital for social events.

Promoter, team leader

Maxmarr s.r.o.
02.2011 - 06.2013
  • Presentation of products, management of team of people.

Bartender, waiter

Ramada Jarvis Hotels GB
12.2007 - 05.2008
  • Active communication with clients.

Education

Master of Science - Public Administration

Pavol Jozef Šafárik University
Košice, Slovakia
04.2001 -

Skills

Service Now

ITIL

Agile

Methodology

Linux/Unix

Network

Databases

Middleware

Operations management

Customer service

Relationship building

Change management

MS office

Teamwork and collaboration

Adaptability and flexibility

Organizational skills

Personal Information

Date of Birth: 09/01/87

Interests

Sports

Nature

Friends and family

Hunting

Kynology

Timeline

Service Chain Operation Manager

T-systems Slovakia
05.2018 - Current

ICT Administrator II

T-systems Slovakia
09.2016 - 04.2018

Junior Application Administrator

T-systems Slovakia
04.2016 - 07.2016

Account Manager

Hoopla, s.r.o.
07.2012 - 04.2016

Promoter, team leader

Maxmarr s.r.o.
02.2011 - 06.2013

Bartender, waiter

Ramada Jarvis Hotels GB
12.2007 - 05.2008

Master of Science - Public Administration

Pavol Jozef Šafárik University
04.2001 -

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Mgr.Miloš BrziakService Chain Operation Manager