Summary
Overview
Work History
Education
Skills
Timeline
Generic
Fendra Tri Sulistiyo

Fendra Tri Sulistiyo

Service Engineer
Balikpapan

Summary

Highly-effective Service Engineer skillful in managing technical relationships with customers and liaising internally to identify and communicate solutions to meet customer, business, and project needs. Offering over 16 years of customer support knowledge-base experience.

Overview

17
17
years of professional experience

Work History

Service Engineer

E-Crane Worlwide
08.2022 - Current

- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.

- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.

- Ensured compliance with safety regulations during installations and repairs, prioritizing a safe work environment at all times.

Lifting and Rigging Training Specialist

PT. Petrosea
02.2022 - 08.2022

- Developed customized training materials including presentations, job aids, and facilitator guides for effective knowledge transfer.

Service and Training Supervisor

PT Berlian Cranserco Indonesia
08.2019 - 02.2022

- Providing Training Liaise with External Provider for All Employee

- Conduct Training on Customer Site

- Providing Technical Training for Technician

- Assign Job Request for Technician

- Organizing workflow and ensuring that employees understand their duties or delegated tasks

- Provide Service Quotation for Customer

Field Service Technician

PT Trakindo Utama
07.2007 - 08.2019

- Perform Maintenance on All Caterpillar Engine and Machine Series

- Perform Repair on All Caterpillar Engine and Machine Series

- Troubleshoot any problems on All Caterpillar Engine and Machine Series

- Perform Technical Analysis on All Caterpillar Engine and Machine Series

- Applied Failure Analysis on All Caterpillar Engine and Machine Series

Education

Bachelor of Engineering -

Universitas Tridharma
Indonesia
04.2001 -

Skills

  • Measurement techniques

  • Planning

  • Technical Support

  • Report Preparation

Timeline

Service Engineer

E-Crane Worlwide
08.2022 - Current

Lifting and Rigging Training Specialist

PT. Petrosea
02.2022 - 08.2022

Service and Training Supervisor

PT Berlian Cranserco Indonesia
08.2019 - 02.2022

Field Service Technician

PT Trakindo Utama
07.2007 - 08.2019

Bachelor of Engineering -

Universitas Tridharma
04.2001 -
Fendra Tri SulistiyoService Engineer