Highly-effective Service Engineer skillful in managing technical relationships with customers and liaising internally to identify and communicate solutions to meet customer, business, and project needs. Offering over 16 years of customer support knowledge-base experience.
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
- Ensured compliance with safety regulations during installations and repairs, prioritizing a safe work environment at all times.
- Developed customized training materials including presentations, job aids, and facilitator guides for effective knowledge transfer.
- Providing Training Liaise with External Provider for All Employee
- Conduct Training on Customer Site
- Providing Technical Training for Technician
- Assign Job Request for Technician
- Organizing workflow and ensuring that employees understand their duties or delegated tasks
- Provide Service Quotation for Customer
- Perform Maintenance on All Caterpillar Engine and Machine Series
- Perform Repair on All Caterpillar Engine and Machine Series
- Troubleshoot any problems on All Caterpillar Engine and Machine Series
- Perform Technical Analysis on All Caterpillar Engine and Machine Series
- Applied Failure Analysis on All Caterpillar Engine and Machine Series
Measurement techniques
Planning
Technical Support
Report Preparation